Help Centre

Sign up with your email address at clientlight.co.uk/auth/signup. You'll receive a verification email — click the link to confirm your account. Once verified, you can log in and start searching companies immediately. Your free account includes 5 basic checks per month.

Use the search bar on the homepage or dashboard to find any UK company by name or Companies House number. Select the company from the results to run a check. Basic checks show key company information, risk indicators, and status. For a full report with all 65+ checks, you'll need a Pro subscription or can purchase individual reports on a pay-as-you-go basis.

Each report uses a traffic-light system to highlight risk levels. Green indicates no issues found, amber flags items worth reviewing, and red highlights potential concerns requiring attention. Reports are organised into sections covering company basics, financial data, regulatory status, legal history, and online presence. The 65+ figure represents our total coverage — each report runs the checks most relevant to the company being searched.

Full reports include detailed data from Companies House, The Gazette, FCA Register, HMRC VAT, insolvency records, regulatory registers, and more. Pro users can export any report as a professionally formatted PDF, suitable for client files or record-keeping. Each PDF includes all data points from your search with clear section headings and risk indicators.

Save companies to your portfolio to keep track of clients, prospects, or companies you're monitoring. Organise your saved companies and quickly access their latest check results. Your portfolio provides a central hub for managing all your company research.

Upload a CSV file containing company names or numbers to check multiple companies at once. Download your CSV template from the bulk upload page, fill in the company details, and upload. Results are processed and available for download when complete. Bulk upload limits depend on your subscription plan.

Look up individual directors to see all their current and previous appointments. Our network analysis maps connections between companies through shared directors, persons of significant control, and registered addresses — helping you identify potential conflicts of interest or hidden relationships.

Set up monitoring alerts to receive email notifications when changes are detected for companies in your portfolio. Choose between immediate, daily digest, or weekly digest frequency. Manage your notification preferences and monitoring email address from your account settings.

ClientLight offers flexible options to suit your needs. The Free plan includes 5 basic checks per month with company overview and key risk indicators. Pro at £19.99/month gives you unlimited basic checks, 25 full reports per month, PDF exports, and priority support. You can also purchase individual full reports on a pay-as-you-go basis starting at £5.99, or buy discounted report packs. Visit our pricing page for full details.

Credits allow you to access full reports on a pay-as-you-go basis. Each full report costs one credit. You can purchase individual credits or save with report packs offering bulk discounts. Credits are tied to your account and can be used at any time. Check your remaining credits on your account dashboard.

Manage your Pro subscription through the Stripe billing portal, accessible from your account settings. From there you can update your payment method, view invoices, switch between monthly and annual billing, or cancel your subscription. Changes take effect at the end of your current billing period.

Our API allows you to integrate company checks directly into your own systems. Generate API keys from your account dashboard under the API section. Authenticate requests using your API key in the request header. The API supports company search, detailed checks, and bulk operations. Rate limits apply based on your subscription plan.

For complete endpoint documentation, request and response formats, code examples, and usage guides, visit our API documentation at clientlight.co.uk/docs/api.

ClientLight aggregates data from official UK government sources and public registers. Companies House data is updated daily, The Gazette publishes new notices throughout the day, and regulatory registers are checked at the time of your search. While we strive for accuracy, data depends on the underlying sources and may occasionally be delayed or incomplete. Always verify critical information directly with the relevant authority.

If a company is not found, try searching by Companies House number instead of name. Report generation typically takes a few seconds — if a report is taking longer, some data sources may be experiencing delays. For payment issues, check that your card details are up to date in the billing portal. If problems persist, our support team is here to help.

Need help? Email us at support@clientlight.co.uk or use our contact form at clientlight.co.uk/contact. We aim to respond to all enquiries within one business day.